![]() Clicking the copy icon next to it allows you to quickly copy the phone number so you can then paste it into any document or program. When receiving calls, besides this information, you will also be able to see the ring groups associated with the call and the number being used by the customer while calling.While dialing a number, you can see the contact's name and number as well as the number being used to perform the outbound call on the top.Selecting the Favorites tab instead will display the list of your favorite external numbers.Simply click a name to initiate an internal call (make sure that the Device Settings are configured as recommended in the article Calling an Agent or Manager (agent to agent calls)). You can also click the "Address Book" next to the "Call" button instead to quickly browse through the list of all available agents.Once you have entered the number, click the "Call" button to initiate a call.To learn more, read the article Default Prefix. If you are an administrator or have the right permissions, you will be able to change the default country prefix that is next to the dialer pad. Type in or copy and paste a phone number into the dialer pad.Access the contact's profile page in the integration of your choice.Add notes to a caller’s activity history.Talkdesk integrates with Zendesk, Salesforce, and your favorite integration, offering agents greater flexibility and more time to focus on the customer. In addition to being the fastest and most reliable way to handle Talkdesk phone calls, Callbar also helps to streamline agent workflows by providing the freedom to work across multiple applications. Talkdesk Callbar was designed to provide agents with the best contact center experience. However, upon the End of Support date, Talkdesk will no longer provide fixes or enhancements to the products, so you should upgrade to Talkdesk Agent Workspace.Īccess Talkdesk Agent Workspace documentation here. ![]() You may continue to use the legacy agent products until the EoL date. Note: With Talkdesk Agent Workspace generally available, we announced - on Februthe End of Life to our legacy Agent products - Main Dialer, Talkdesk Callbar, and associated Agent tabs in Main - which includes the feature(s) described below in this article.
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